Josh Richardson
Creating order out of chaos
I take complicated customer, product and business problems, the kind where nobody agrees on what the problem even is, and turn them into work teams can actually deliver. Twenty years of it, most recently across government outdoor services at PayIt.
Director of Product @ PayIt. Open to product leadership conversations.
The short version
(a) · Proof pointsTechnology, operations, implementations and Product
Average major client deployment since 2006, about 20 total
Product teams
Average committed delivery, last two quarters
POS devices deployed earlier in my career
RFP gap analysis using AI
The work
(b) · Real evidenceFrom statewide digital services to the systems I use to plan and deliver them.
Results, measured
(c) · DeliveryOrganizational reductions in 2025 cut Product, Development and QA capacity. Rather than claim the teams "deliver," I track committed work delivered every quarter and use the actual result to set the next quarter's commitments.
Average major client deployment since 2006, about 20 total.
Keep going
(d) · MoreHow I think
The seven step way I unpick a messy situation, how I prioritize, and how I use data and AI.
Career journey
Technical support to Director of Product. I didn't set out to be a product executive. I started by fixing things.
About
Who I am, how I work, and how I lead. A more personal read than the résumé.